Request for Support

For after sales service and support, please write to Customer Support Team, please remember to include the following details:-

• Company name : (as stated in the invoice)
• Invoice number : (can also be obtained from the white label located at the back of the product)
• Description of problem: (please fill in)
• Attach screen capture: (if there are any user interface, pop-up message, etc.)
• Attach log file: (please refer to the developer's manual for the location of log file)
• Attach config.xml: (if you are using MobiGATE or SMS Engine Enterprise Edition)