Mobitek System Sdn. Bhd.

Annual Support Programme

You are our valuable customer, and we like to extend our appreciation to you for your support. GSM modem with SMS Gateway Development Kit has a 12 months period of support. Once the period ends, there will be no support. In order to continue to receive support, we like to introduce our Annual Support Programme. This programme has the following benefits:

  1. extending the support for the GSM modem and SMS Gateway Development Kit for another 12 months with the same terms and conditions; and
  2. free upgrade of SMS Gateway development Kit for the GSM modem
The programme costs RM300 per year and per modem. It is a good investment for a peace of mind.

Terms and Conditions of the Annual Support Programme

  1. The programme is valid for 12 months, and for 1 GSM modem only.
  2. The programme will commence on the date when payment is received.
  3. One programme fee is applicable for 1 modem; if you want to have a continue support for 2 modems, then 2 programme fees (RM600) are required.
  4. The programme is not transferable from 1 GSM modem to another GSM modem.

Terms and Conditions of Support

  1. All supports are done via e-mail, and response time is within 3 working days.
  2. Support for each component of the SMS Gateway Development Kit is according to the terms and conditions stated in the manual.
  3. All e-mail must contain the following information:
  4. Support does not cover the following services:
    • on-site
    • on-call
    • programming
    • integration
    • extending manufacturer's warranty for GSM modem
    • supplying back-up unit
  5. If GSM modem is out-of-order, you are entitled to purchase a new one with a discount of RM300. And the discount can only be used for one time only.

Terms and Conditions of Free Upgrade

  1. Please write to Customer Support Team to request for an upgrade.
  2. We will process your request, and a download link will be send to you within 7 working days.
  3. Due to the different model, and different firmware of GSM modem, not all GSM modems are able to support the new version of SMS Gateway Development Kit. If this is the case, then you are entitled to purchase a new GSM modem with a discount of RM300. And the discount can only be used for one time only.

For more information, please contact us.

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